Customer Success Manager

About Parachute
Predatory lenders are the only choice for over 7 million Canadians who have low credit scores. These high interest loans with hidden fees create a negative spiral that makes it almost impossible to achieve financial stability. Canadians need a more sustainable solution.

Meet Parachute – a loan that actually changes lives.

Our three-step approach combines a lower interest rate with no hidden fees, a data driven app that guides user behaviour, and a shared value rebate system to reward targeted outcomes. We’re on a path to strong sustainable growth, built by a team with deep experience in credit, behavioural science and building start-ups.

We are looking for a few exceptional people with an entrepreneurial spirit, who want to join an innovative and rapidly growing company that is laser focused on our customers success. We want people with a hands-on, “can-do” attitude, and who are at their best when the pressure is on. If you thrive in a fast-paced environment and want a career, not a job, and you are willing to roll up your sleeves in this early-stage start-up, we just might be made for each other.
Position Overview
The ideal candidate will be collaborative, dependable, inventive, smart, decisive, able to build strong relationships across the company, identify issues and opportunities, create a vision and translate that into action for our CS team. They will embrace Parachute’s audaciousness and can operate in a diverse and agile environment.
Duties & Responsibilities
  • Proactively onboarding new customers
  • Developing highly engaged, healthy customer relationships
  • Evaluating and analyzing customer needs both in initial lead conversations and throughout the customer journey
  • Building/enhancing customer education and training
  • Building trust and transparency with customers
  • Acting as a customer advocate while promoting customer loyalty and engagement; helping them to believe in their potential when they otherwise might not
  • You have a minimum of 3-5 years of experience in the customer-facing customer success field in financial services (specifically around credit)
  • AFCC® certification required
  • A proactive mind-set and a self-starter
  • A strong passion for the mission of financial wellness and literacy
  • Credit counselling accreditation would be an asset (or willing to get certified
  • Having experience in B2C SaaS company is a major plus
  • Smart thinker, innovator, & decision-maker who can inspire customer loyalty
  • Excellent communication skills
  • Experience in handling customer queries tactfully and diplomatically to ensure that they stay engaged in our product
  • Extraordinary organizational and time management skills
About the Gig
  • A noble, social mission that creates meaningful, fulfilling work
  • A team that cares deeply for customers and for each other
  • We’re a company of invested owners
  • A management team focused on performance, growth, engagement and connection
  • Passionate customers that believe in us—and what we do
  • Work-life flexibility
  • Hybrid work environment
  • Generous annual vacation allotment
For more information, please visit myparachute.co/careers
We are an Equal Opportunity Employer
At Parachute, our value of respect in the workplace is founded on seeing diversity as a strength, being inclusive and fostering collaboration. We value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.
Apply Now
If you're interested in this position, please send an email with your resume and cover letter to mark@myparachute.co.
Apply now

We truly believe financial well-being should be accessible to all Canadians. Our three step program empowers, educates, and rewards our customers. We offer the only loan where someone can leave with more savings than when they started.

Parachute is not a a bankruptcy, consumer proposal or debt management proposal company.
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